Mari88 Privacy Policy – Data Protection & Member Privacy

Mari88 ("we", "Platform", or "Company") is fully committed to protecting the privacy and security of every member's personal information on our platform. This Privacy Policy details how we collect, process, store, and protect your personal data when you use the mari88 website or mobile app.

This document is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. We want you to feel confident and secure every time you interact with our platform — and transparency about how we manage your data is part of that commitment.

By registering or continuing to use mari88's services, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

We collect your personal information through several channels. Each category of data is collected only when genuinely necessary for the stated purpose.

We not collect sensitive information such as biometric data, medical records, or religious information unless specifically required by applicable law.

Every piece of information we collect is used for a lawful and specific purpose. Below is the full list of how your data is used on the mari88 platform:

• Account Management: Creating, verifying, and managing your member account, including the required KYC and identity verification processes.
• Transaction Processing: Securely and accurately processing deposits, withdrawals, and all financial transactions related to your account.
• Service Provision: Allowing you to access all games, Sports Betting, and platform features available on mari88.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and any other suspicious activity.
• Legal Compliance: Fulfilling the reporting and compliance obligations required by relevant authorities.
• Service Improvement: Analyzing usage patterns to improve the user experience, platform interface, and various new features.
• Marketing Communications: Sending promotional information, exclusive offers, and platform updates — with the assurance that you may unsubscribe at any time.
• Customer Support: Processing and resolving inquiries, complaints, and support requests more efficiently.
• Responsible Gaming: Monitoring betting patterns to identify members who may need responsible gaming support.

We will not use your data for any purpose beyond those stated above without first obtaining your additional consent.

Mari88 do not sell, rent, or trade your personal information to any third party for marketing purposes. However, we may share your data with certain parties under limited and controlled circumstances:

• Service Providers: Technical partners, payment processors, and support service providers appointed to assist platform operations — all bound by strict confidentiality agreements.
• Regulatory Authorities: When required by law, court order, or direction from a competent authority, we will disclose the necessary information.
• Anti-Fraud Verification: Required information may be shared with recognized identity verification and fraud prevention bodies to protect the security of the platform and its members.
• Business Transfers: In the event of a company merger, acquisition, or asset transfer, member data may be transferred to the new entity — with proper notification provided to you.

Your data security is an absolute priority for mari88. We implement multiple layers of technical and organizational protection to ensure your information remains secure at all times:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology — the same encryption standard used by banking institutions.
• Data-at-Rest Encryption: Sensitive data stored in our databases, including financial information and identity documents, is encrypted using AES-256.
• Two-Factor Authentication (2FA): Members can enable 2FA for an added layer of security during login.
• Continuous Monitoring: Our systems are monitored 24 hours a day to detect any suspicious or unauthorized access attempts.
• Internal Access Control: Only authorised staff with a legitimate business need may access member data, and all access is logged in detail.
• Regular Security Audits: We conduct regular penetration testing and security audits through qualified independent parties.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. We encourage you to also protect your account by using a strong password and never sharing it with anyone.

Mari88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve website performance and functionality.
• Functional Cookies: Remembering your preferences and settings such as language, region, and display options for your convenience.
• Analytics Cookies: Helping us understand traffic patterns and website usage in an aggregated and anonymized manner.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality.

As a mari88 member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:

To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within a reasonable timeframe and will not charge any fee for legitimate requests.

Mari88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active and used to provide ongoing services.
• Post-Account Closure Data: We retain certain records for a minimum of 5 years after account closure to meet compliance and anti-money laundering legal requirements.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysian financial legal requirements.
• Communication Logs: Support conversation records are retained for 2 years for quality control and dispute resolution purposes.
• Marketing Data: Retained until you unsubscribe or request deletion, with a maximum limit of 3 years.

When your data is no longer needed, we will securely delete or destroy it using industry-standard methods.

The mari88 platform is strictly for individuals aged 18 and above only. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

If we find that we have inadvertently collected information from a minor, the account in question will be terminated immediately and all related data will be promptly deleted.

If you believe a minor has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken without delay.

Mari88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notifications on our platform regarding those changes.
• Sending notifications to your registered email address if the changes directly affect your rights.

Your continued use of the mari88 platform after changes are published will be considered your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or wish to exercise any of your privacy rights, our data protection team is ready to assist:

• Live Chat: Available on the mari88 platform or app — response in under 3 minutes, 24/7.
• Privacy Email: [email protected] — for specific inquiries related to data protection and privacy rights.
• General Support: [email protected] — for general inquiries related to your account and services.
• FAQ: Visit the page FAQ us for answers to the most frequently asked questions from our members.

For official privacy rights requests (access, correction, deletion), please contact us by email with your account number and clear request details so we can process it faster and more accurately.